Experteq worked with Wentworth Community Housing in devising a plan to migrate WCH to modern cloud services that are securely accessible. This would allow WCH to address each of their key business imperatives from the transformation project.
The plan involved migrating on-premise technology to a secure “Microsoft 365” environment that includes Microsoft Office 365, Windows 10 and EM+S suite (Enterprise Mobility + Security).
The new Modern Workplace required a program to modernise, mobilise and secure their IT business tools and data. The program adopted a “cloud first” approach that would ensure scalability, security and flexibility.
Replacing aged, on-premise infrastructure with secure cloud infrastructure, that is resilient, secure and always-on
Building an ultra-mobile environment that would allow staff to access their IT resources from anywhere, on any device
Creating a highly-secure workplace that has inbuilt security and compliance to meet EU GDPR and Australian NDB regulations
Identifying and implementing improvements to internal operations, structures and processes to reduce risk
Providing ongoing advice, support and management services to maintain a competitive advantage
The key issues identified in our analysis were that WCH’s existing IT systems were reaching the end of life and had not been maintained to best practice. The business systems had limited process documentation on structure, security process, data governance or access entitlements.
Importantly the ability to securely share resources and data were limited, thus reducing the ability to collaborate with colleagues or clients in the field. WCH were utilising Office 365 for a limited number of staff, but only for Line-of-Business application licensing.
It was not being utilised for any collaboration or security services. Staff were limited to specific devices and locations to access IT resources and data. There was no ability to securely federate or collaborate with internal or external parties.
WCH intends to further leverage their investment in “Microsoft 365” by deploying Microsoft Intune to manage all applications across servers and devices, including BYOD where required.
They will also deploy Advanced Threat Analytics (ATA) to continually secure the business against new cyber attacks as they emerge.
Experteq will continue to monitor, support and manage the new Modern Workplace and to optimise IT services to address changes and meet new business requirements.
The transformation to a Modern Workplace utilising Experteq’s services and Microsoft 365, enables and empowers WCH’s workforce with total mobility, device independence and data accessibility from anywhere.
Our solutions also significantly improve the organisation’s GDPR and NDB compliance status and cyber risk profile. WCH expect to see improvements in customer service, increased staff productivity and happier staff working in a modern flexible workplace. The outcome of the business transformation is a Modern Workplace environment that allows the organisation to scale rapidly, while improving operational performance, strengthening security, reducing cost and enhancing user experience.