Ebook
Ebook

21 Tips to Improve Microsoft
Teams User Adoption in 2021

Microsoft Teams usage grew a whopping 900% over a few short months in early 2020. Sometimes, fast adoption means sloppy adoption… and leaves a trail of untrained, unhappy users. If your organisation has Microsoft Teams, you need an adoption strategy: here’s how to get adoption right.

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MS Teams needs a user adoption strategy if you want to see long term success.

We’ve written a 21 chapter eBook to help you make Microsoft Teams a success in 2021. We cover everything from technical readiness, to training, to integrating your users’ favorite third-party applications with Microsoft Teams. Want good Teams user adoption? Have a read of our eBook.

Contents

01

An Introduction to MS Teams in 2021

and why you need an
adoption strategy

02

Start With
‘Why’

What value can Microsoft Teams deliver for your business?

03

Define your Outcomes and Success Criteria

Set SMART goals

04

Be Precise With Your Usage Scenarios

Create functional use
cases

05

Are You ‘Technically’ Teams Ready?

Licensing and tech
readiness

06

Getting Your Business Ready for MS Teams

Change management

07

The Best Team for Teams Success

Critical roles and
responsibilities

08

The Early Adopters Play

The who, why and what
of an EAP

09

User Training Rollout

Going from zero to hero

10

Develop Microsoft Teams Champions

Identifying key Teams
users

11

Communication is Key

Drive awareness and
engagement

12

Governance from the Get Go

Good protocols aid
adoption

13

Platform Management

Adoption-friendly
Microsoft Teams admin

14

Get Support Right

Supporting remote work
and Teams

15

Third Party Applications

Integrate Teams with
other popular apps

16

Third Party Hardware

Create a compelling
audio-visual experience

17

Usage Analysis


Analyse Microsoft Teams
utilisation

18

Analyse and Report ROI

Keep an eye on adoption

19

Teams Kaizen


On-the-job improvement

20

Ongoing Learning

Structured training
sessions

21

Innovating on Teams

Keeping Teams business-relevant

Reduce telephony costs 33% by moving to
Teams calling